Mobile Service Communications Overview

Appointment Summary Email

 The Dealership team automatically receives an email confirmation when BizzyCar schedules an appointment on their behalf. The email includes the following information:

Included in the Email:

• Dealership Name

• Service Technician Name                                                                                      

• Mobile Service Address

• Appointment Date & Time                       

• Vehicle Information

• Recall Campaign(s)

  Note: To enable or disable these emails, contact your BizzyCar Customer Success Representative.

   

  

On-The-Way Text to Vehicle Owner

On the day of the appointment, the vehicle owner will automatically receive an SMS notification when the technician starts navigation via the BizzyCar Mobile App.

• The SMS includes a tracking link for the vehicle owner to view the technician’s real-time location and estimated arrival time.  

  Note: The technician’s location is only visible while they are active in the BizzyCar Mobile App.                                                                                                             

  
     

Service-Completed Text with Survey (Optional)                 

Once a service is completed, an automatic SMS is sent to the vehicle owner confirming the appointment’s completion.                                 

• The SMS includes a link to a customer satisfaction survey, allowing the owner to rate the technician from 0–10 and leave comments.

   

         

                                                    

Viewing Survey Results 

1. Open the appointment from the FlightBoard, either from Live Driver Map or Daily Calendar.

    

   

2. Click the Driver Appointment Logs or car icon from the Appointment Details.

    

     
   
   

3. Scroll down to Customer’s Notes to view the results of the completed survey.

    

    

   Note: To enable or disable this feature, contact your BizzyCar Customer Success Representative.                       

Multi-Point Inspection (MPI) Report

After the appointment, Dealerships will receive an MPI Report generated from technician-submitted data via the mobile app.

• The MPI Report link can also be accessed from the FlightBoard Appointment Details.