3. Pre-service Documentation

This quick guide helps Service Technicians verify a vehicle, document its pre-service condition, and obtain customer review before servicing the vehicle.

1. Start Appointment

• Log into the app. Then, tap  Start my day → Start   to go to Service Appointment.

                     

2. Verify the Vehicle (VIN)

• Option 1 (Scan): Tap Scan Barcode and scan the vehicle's VIN using your mobile phone.
• Option 2 (Type): Tap Manual Entry and manually type the VIN.

3. Take Pre-Service Photos and Video

• Take photos of all sides: Driver, Passenger, Front, Rear.

• Upload by tapping the Plus sign. 

• Tap Add Extra Pictures → snap odometer (recommended).

• Add extra pictures or comments as needed.

• Upload a walkaround video
  • Note: videos can be up to 30 seconds long
  
  

  

4. Complete the MPI Tasks

• Scroll down and tap Multi-Point Inspection. 
  
  
• Review and complete all MPI tasks.
  
  
• Finalize MPI Summary → Tap Customer Reviewed  
  
  

Review the Work Order With the Customer

• Below Multi-Point Inspection, tap Review Work Order  
• Tap Customer Reviewed